Autorox enables the digitalization of a repair chain to serve both two-wheelers & four-wheelers
Background
The two-wheeler repair chain was operating its company-owned and operated outlets across Hyderabad, India. The business was looking to expand into serving the Passenger Car segment also and was not able to do so using their existing ERP solutions.
Challenges
Before considering Autorox, the client evaluated implementing the existing ERP solution used at their outlets. However, that solution was not able to handle multiple vehicle segments i.e. two-wheelers and four-wheelers. In order to enable this, the alternative for the client was to:
- either pay the existing ERP solution provider a large customization fee to develop multi-vehicle segment capability; or
- subscribe to another expensive license from the same ERP vendor and use two accounts for the same outlet.
Furthermore, the client also wanted to create a digital presence for its services in order to generate customer interest and provide more convenience to the end customers for them to manage the repair and maintenance of all their vehicles on the client’s platform. This requirement could not be met by the existing solutions provider, which meant that the client had to find an alternate vendor to develop this and then coordinate between both vendors to integrate the solution in order to provide a seamless experience to the end customer.
Solutions
Based on the understanding of the client’s pain points, Autorox provided a suite of solutions tailored to address the client’s challenges:
- Customer Website: A user-friendly and informative website to enhance customer engagement and provide easy access to services.
- Digital Vehicle Xperience/DVX: A cutting-edge platform allowing customers to book services, track vehicle status, and receive updates.
- Garage Management System/GMS: A robust system to streamline workshop operations, manage inventory, and optimize workflow for all vehicle segments, under one login. This came integrated with the DVX system & website. Autorox further implemented additional customizations to address the needs of the client.
- Corporate Dashboard: A comprehensive dashboard providing real-time insights into operational performance and business metrics.
Conclusion
The implementation of the Autorox system enabled the client to expand its footprint in the passenger car segment and become one of the few service providers to be able to effortlessly service both two-wheelers and four-wheelers under one roof, without worrying about operational difficulties of managing invoicing, inventory, service & parts pricing, etc. of two segments in one system. It has been over 2 years since the client has been using Autorox across its network and the number of repairs from both two-wheeler and four-wheeler vehicles combined has increased by 60%.