The pivotal moment is here – handing over the serviced vehicle to your customer. Discover how we turn this moment into an unforgettable experience for our cherished customers:

• Detailed Invoice Preparation: We believe in transparency. Our itemized invoices clearly break down parts and labor costs. Plus, our diligent check ensures accurate parts margins.
  With a Shop or Garage Management System, you can ensure transparency but also facilitate quick invoicing. This allows for a seamless payment process and fast delivery reducing waiting time for the customer.

• Estimate Cross-Check: We double-check the final invoice against the original estimate, ensuring any variations are explained, leaving no room for surprises.
  A Shop or Workshop Management System automatically cross-references the final invoice with the original estimate, eliminating any potential discrepancies.

• Personalized Confirmation: A courteous call to the customer confirms that their vehicle is ready for pickup at the workshop. Based on their expected arrival time, we ensure the vehicle is gleaming after a wash.
  Automated messaging in the Shop Management System sends a courteous message to the customer confirming that their vehicle is ready for pickup. This personalized touch ensures a hassle-free experience.

• Warm Welcome: A hearty welcome awaits our customers as they step into our service area. We’re looking forward to handing over their freshly serviced vehicle.

• Visual Demonstration: We believe in show-and-tell. Our advisors shall showcase the replaced parts, giving our customers a firsthand look at the improvements.

• Service Sticker Placement: We want customers to remember us when their next service is due! The Shop Management System automates the printing of service due stickers to be put up on the windshield, ensuring customers are reminded of their next visit.

At the Payment Desk

• Seamless Transaction: For convenience and safety, we recommend cash, credit card, or debit card payments. Cheques may be accepted, with the understanding that the vehicle will be released after clearance.
  A Shop Management System via integrations with Payment Gateways allows for quick and secure digital payments. This ensures a hassle-free transaction experience. Also, by such integration, accounting entries can be automatically and accurately applied without human errors and intervention.

• Signature for Satisfaction: We ask for customer’s signature on the invoice, ensuring they are satisfied with the services rendered. 
  With a Shop Management System, the service feedback process is totally digital and omni-channel, ensuring we maximise collection of feedback and evaluation of all feedback using a common, well established benchmark based on NPS (Net Promoter Score).

• Gate Pass Issuance: Our vigilant security personnel verify the gate pass and log the departure, ensuring a secure exit.

Heading out…

• Security Check: Our vigilant security personnel verify the gate pass and log the departure, ensuring a secure exit.
  The Shop Management System streamlines the issuance of gate passes for a smooth exit, ensuring a secure departure.

Next Stop: Post Service Feedback

Stay tuned as we wrap up our series with Step 7: Insights on gathering valuable feedback and how a Shop Management System elevates the entire process.