Transforming Operations with Autorox Solutions at a multi-brand service network
Background
The client, a leading KSA-based automotive dealer group, was looking for workshop management software to scale up their multi-brand servicing business across the country. The client wanted the software to be more user-friendly and provide more flexibility in comparison to a traditional Dealer Management System or DMS, it was using in their existing single-brand sales & service centers. After a detailed analysis, they partnered with Autorox to deploy a comprehensive suite of digital solutions.
Challenges
Before considering Autorox solutions, the client evaluated implementing the existing DMS solutions being used at the client’s single-brand sales & service outlets at their multi-brand outlets.
The biggest bottleneck the client faced in implementing the DMS systems was that it was not flexible enough to accommodate customizations based on the workflow of a multi-brand service center, as well as very difficult to use and being very expensive.
The above inability to implement a system at the multi-brand outlets created the below additional challenges:
- Inconsistent Service Standards: Variability in service quality across different outlets.
- Inefficient Operations: Lack of streamlined processes led to operational inefficiencies.
- Customer Engagement: Limited digital interaction with customers.
- Data Management: Difficulty in managing and analyzing operational data.
Solutions
Autorox provided a suite of solutions tailored to address the client’s challenges:
- Customer Website: A user-friendly and informative website to enhance customer engagement and provide easy access to services.
- Digital Vehicle Xperience/DVX: A cutting-edge platform allowing customers to book services, track vehicle status, and receive updates. DVX is offered in Web, Android, and iOS versions to ensure accessibility and convenience.
- Garage Management System/GMS: A robust system to streamline workshop operations, manage resources, and optimize workflow. This came integrated with the DVX system & website and in both English and Arabic interfaces. Autorox further implemented additional customizations to address the needs of the client.
4. Corporate Dashboard: A comprehensive dashboard providing real-time insights into operational performance and business metrics.
Implementation
Using the Autorox solution the client scaled up its multi-brand service network from 2 to 27 outlets within 15 months. Autorox team worked closely with the client to ensure a smooth implementation of the new systems. The deployment included training for staff to ensure they were proficient in using the new tools and maximizing their benefits.
Results
Since the implementation of Autorox solutions, the client has achieved significant improvements in their operations:
- Standardized Services: Consistent service quality across all outlets.
- Increased Efficiency: Streamlined processes and optimized workflow, reducing operational bottlenecks.
- Enhanced Customer Experience: Improved digital engagement with customers through the DVX app and website.
- Data-Driven Decisions: Access to real-time data and insights, enabling better decision-making and strategic planning.
Conclusion
The deployment of Autorox solutions has empowered the client to enhance their service quality, improve operational efficiency, and provide a superior customer experience. The successful partnership between the client and Autorox serves as a testament to the transformative power of digital solutions in the automotive service industry. Additionally, the Autorox implementation will help the client scale up their presence further in the Kingdom of Saudi Arabia, positioning them for continued growth and success.